SUBSCRIPTION FAQS

Here are some common questions people might have about delivery service subscriptions:

How do I sign up for a subscription? Go to GroundingRoots.com and click the “subscriptions” button. This will lead you to all of our products to select what you would like for your first delivery. You are also welcome to reach out to our “delivery juice hotline” which is available Monday through Friday, 9:00 A.M. to 5:00 P.M. and the number is (689) 291-4550.

What does the subscription include?: Free delivery for your order. We will drop this order at your door or place of business.

How much does it cost?: Minimum order is $40 in order to qualify for free delivery.

How do subscriptions work?: After signing up we will make contact via text to ensure you have a point of contact. Then weekly our delivery team will be in touch to confirm your delivery, a few days before your health drop.

What are the benefits of a subscription?: We all get busy, so we created subscriptions to help our community stay fueled and healthy, with minimal effort and maximum convenience.

Why do a subscription vs. picking up?: Have health delivered to your door without having to leave the house or even think about it. We believe healthy living should be a simple choice. Exactly what you pay in store is what you have delivered to your door! It’s a no-brainer, especially if you are located further away from our retail location.

Is there a minimum commitment period?: No commitment period. Cancel or pause anytime with no fees, ever. Life changes, and we understand that.

Where do you deliver to?: We deliver to our local community from our Winter Park location to all over Central Florida all the way to Celebration, Winter Garden, Dr. Phillips, Lake Nona, Downtown Orlando, Lake Mary, Oviedo and beyond. If you are curious if we deliver to your area, contact us. We service a 25 mile radius from our location at 4270 Aloma Avenue, Winter Park, FL 32792.

When can I expect my delivery each week?: Your delivery day is based on your location and our weekly delivery schedule/route. A staff member will reach out to finalize your delivery day from our “juice delivery hotline” and they can also provide you with a 3 hour delivery window, if needed. The delivery window is subject to change weekly and we cannot guarantee the exact time frame each week as our route varies based on the amount of stops.

What if I am not home?: We always ask our customers to leave out a cooler and ice packs if you won’t be home. We also always travel with a cooler and ice packs, to be safe. We’ve got you covered when life happens. 

How do I know when my delivery has arrived? Our delivery driver will ring your doorbell and send you a text to let you know when your order has been delivered. If you are in an office, please let us know how to make sure your order gets refrigerated.

Can I customize my deliveries?: Absolutely. And we want you to. To customize your order simply log into your account and modify your subscription. Be sure to have your order updated, “paused” or canceled two business days before your delivery before billing takes place.

Can I pause or skip deliveries?: Anytime and for however long you need. We ask that weekly orders must be modified, paused or canceled within 2 business days of delivery. Your account will need to be “unpaused” when you return in order to receive your next delivery.

How do I manage my subscription?: Login to your account at GroundingRoots.com. Feel free to reach out to our “juice delivery hotline” if you have any technical difficulties or need assistance troubleshooting. Weekly orders must be modified, paused or canceled within 2 business days of delivery.  

Who do I contact if I need assistance with my online account or have questions about my order or billing? Please give us a call or text to our “juice delivery hotline” and we will respond as soon as we are able to. This number will also be texting you a couple of days prior to your delivery to remind you to modify or pause your order through your online account for the week.

Do I get points for my bottles like I do in the store?: Absolutely! We kindly ask that you rinse your bottles, discard the lid and leave them at your front door the day of your delivery. You will receive one point per any size bottle.

Do you offer special perks or rewards for subscribers?: Our online subscription earns you points. For every dollar you spend, you receive a point. Points can be redeemed by adding extra 12 oz. juices or our pre-made smoothie: Stamina in addition to your weekly order. They are an added bonus and a token of our appreciation for including us in your weekly health regime!

How do I redeem my points for my bottles and/or order? Points can only be redeemed by adding additional items to your usual order, but the total purchase must still meet our $40 minimum order to qualify for delivery. Points are not available to be redeemed in store and are reserved for delivery only. 

What happens if I’m not satisfied with a delivery?: We ask that you let us know by texting us at our “juice delivery hotline” immediately if there’s a problem with your order. If we can remedy it quickly we will. 

What if I forget to cancel or modify my order 2 business days in advance and I have already been billed? We ask that you “pause”, modify or cancel your order for the week no less than 2 business days before your delivery. So much magic happens behind the scenes operationally to get your health goodness to you! We are unable to issue refunds unless there is an emergency.

How is my privacy and data protected?: We use Woo and Square data management tools and are protected through their secure and proven software.